Contact Us

Email info@loomas.com.au

Factory and Postal Address
Factory 13, 25 Hoskins Ave, Bankstown NSW 2200

Office Hours
Monday to Friday: 8.30am - 5.00pm
Saturday: 8.30am - 3.00pm

We deliver Monday to Saturday.
Order before 9.30pm for next day delivery.

FAQ

How Can I contact Looma's Customer Service?

We provide customer service via email (info@loomas.com.au), Facebook Messenger and live chat on our website. We respond to emails usually within 30mins during business hours. FB Messenger/Live chat are in real time during business hours.

Does Looma's Really Deliver Cakes FREE Anywhere in Sydney?

Yes, we deliver our cakes to any suburb in Sydney free of charge as long as the default Anytime Delivery timeslot is selected (order will be delivered between 8am and 3.30pm). We also offer more specific delivery time-windows (delivery charge applies).

What's the Order Cut Off Time for Next Day Delivery?

If you order by 9.30pm you can select next day delivery at checkout. We deliver free anywhere in Sydney.

What Days Do You Deliver?

Our standard delivery days are Mon to Sat. All deliveries are done between 8am and 3.30pm.

What is Minimum Order for Delivery?

Minimum order for delivery is $50 (some regional Sydney suburbs have a higher minimum). On special dates like Christmas Eve, Valentine's Day etc, the minimum order may be higher. There is no minimum order for pick up.

What's Your Most Popular Cake?

Our Ferrero Rocher cake is our most popular, followed by the Vanilla Raspberry cake and Chocolate Truffle cake.

What Cake Sizes Can I Choose From?

We offer an 8-inch size which serves up to 14. If you purchase more than 1 cake we offer a discount on the 2nd cake.

Do You Offer Gluten Free or Vegan Cakes?

Yes, check out our gluten free cakes and vegan cakes. They are very popular.

Do You Offer Customised Cakes?

No. Our cakes are sold 'as is', i.e. as they appear on our website. We don't tailor products ordered to specific customer needs, e.g. Please leave off the strawberries.

What Payment Options Do I Have?

We accept Mastercard, Visa and Amex. We don't charge any credit card fees.

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