FAQ

Can I select my delivery date?

Yes, at checkout you'll be able to select your prefered delivery date (Mon to Sat). Please note if a date is unavailable on the dater picker that means we're sold out for that day or not delivering e.g. public holiday.

Can I request a specific delivery time?

Yes. See below for details:

Anytime Delivery (Anywhere in Sydney) - $14.95. Your order will arrive at some time between 8.00am and 3.30pm. You'll receive an SMS around 7am on the delivery day with a 2 hour ETA window so you'll know when to expect your order.
VIP Delivery (between 8am and 10am) - $40 ($25 if going to Sydney CBD)
VIP Delivery (between 9am and 11am) - $30 ($20 if going to Sydney CBD)

Can I track my order?

At around 7am on delivery day, you'll receive an SMS with your driver's details and a 2 hour delivery ETA window (if Anytime Delivery was selected), so you'll know when to expect your order.

How much does delivery cost?

Delivery is $14.95 to any Sydney suburb. Specific time delivery options are available at an extra cost - see below:

Anytime Delivery - $14.95. Your order will arrive at some time between 8.00am and 3.30pm. You'll receive an SMS around 7am on the delivery day with a 2 hour ETA window so you'll know when to expect your order.
VIP Delivery (between 8am and 10am) - $40 ($25 if going to Sydney CBD)
VIP Delivery (between 9am and 11am) - $30 ($20 if going to Sydney CBD)

Where do you deliver to?

We deliver to all suburbs of Metropolitan Sydney, including:

Abbotsbury
Abbotsford
Acacia Gardens
Agnes Banks
Airds
Alexandria
Alfords Point
Allambie Heights
Allawah
Ambarvale
Annandale
Annangrove
Appin
Arcadia
Arncliffe
Arndell Park
Artarmon
Ashbury
Ashcroft
Ashfield
Asquith
Auburn
Audley
Austinmer
Austral
Avalon
Avalon Beach
Badgerys Creek
Balgowlah
Balgowlah Heights
Balmain
Balmain East
Balmoral
Bangor
Banksia
Banksmeadow
Bankstown
Barangaroo
Barden Ridge
Bardia
Bardwell Park
Bardwell Valley
Bass Hill
Baulkham Hills
Bayview
Beacon Hill
Beaconsfield
Beaumont Hills
Beecroft
Belfield
Bella Vista
Bellevue Hill
Belmore
Belrose
Berala
Berkshire Park
Berowra
Berowra Heights
Berowra Waters
Berrilee
Beverley Park
Beverly Hills
Bexley
Bexley North
Bickley Vale
Bidwill
Bilgola
Bilgola Beach
Bilgola Plateau
Birchgrove
Birrong
Blackett
Blacktown
Blair Athol
Blairmount
Blakehurst
Blaxland
Bligh Park
Bondi
Bondi Beach
Bondi Junction
Bonnet Bay
Bonnyrigg
Bonnyrigg Heights
Bossley Park
Botany
Bow Bowing
Bowen Mountain
Box Hill
Bradbury
Breakfast Point
Brighton-le-Sands
Bringelly
Broadway
Bronte
Brownlow Hill
Brookvale
Bundeena
Bungarribee
Burraneer
Burwood
Burwood Heights
Busby
Cabarita
Cabramatta
Cabramatta West
Caddens
Cambridge Gardens
Cambridge Park
Camden
Camden Park
Camden South
Camellia
Cammeray
Campbelltown
Camperdown
Campsie
Canada Bay
Canley Heights
Canley Vale
Canterbury
Caringbah
Caringbah South
Carlingford
Carlton
Carnes Hill
Carramar
Carss Park
Cartwright
Castle Cove
Castle Hill
Castlecrag
Castlereagh
Casula
Catherine Field
Cawdor
Cecil Hills
Cecil Park
Centennial Park
Chatswood
Chatswood West
Cheltenham
Cherrybrook
Chester Hill
Chifley
Chippendale
Chipping Norton
Chiswick
Chullora
Church Point
Claremont Meadows
Clarendon
Clareville
Claymore
Clemton Park
Clontarf
Clovelly
Clyde
Cobbitty
Colebee
Collaroy
Collaroy Plateau
Cottage Point
Colyton
Como
Concord
Concord West
Condell Park
Connells Point
Constitution Hill
Coogee
Cornwallis
Cranebrook
Cremorne
Cremorne Point
Crestwood
Cromer
Cronulla
Crows Nest
Croydon
Croydon Park
Curl Curl
Currans Hill
Daceyville
Darling Point
Darlinghurst
Darlington
Davidson
Dawes Point
Dean Park
Dee Why
Denham Court
Denistone
Denistone East
Denistone West
Dharruk
Dolans Bay
Dolls Point
Doonside
Double Bay
Dover Heights
Drummoyne
Duffys Forest
Dulwich Hill
Dundas
Dundas Valley
Dural
Eagle Vale
Earlwood
East Hills
East Killara
East Lindfield
East Ryde
Eastern Creek
Eastgardens
Eastlakes
Eastwood
Edensor Park
Edgecliff
Edmondson Park
Elanora Heights
Elderslie
Elizabeth Bay
Elizabeth Hills
Ellis Lane
Elvina Bay
Emerton
Emu Heights
Emu Plains
Enfield
Engadine
Englorie Park
Enmore
Epping
Ermington
Erskine Park
Erskineville
Eschol Park
Eveleigh
Fairfield
Fairfield East
Fairfield Heights
Fairfield West
Fairlight
Five Dock
Forest Lodge
Forestville
Freemans Reach
Frenchs Forest
Freshwater
Gables
Galston
Georges Hall
Gilead
Girraween
Gladesville
Glebe
Gledswood Hills
Glen Alpine
Glenbrook
Glendenning
Glenfield
Glenhaven
Glenmore
Glenmore Park
Glenorie
Glenwood
Glossodia
Gordon
Grantham Farm
Granville
Grasmere
Grays Point
Green Valley
Greenacre
Greendale
Greenfield Park
Greenhills Beach
Greenwich
Gregory Hills
Greystanes
Grose Vale
Guildford
Guildford West
Gymea
Gymea Bay
Haberfield
Hammondville
Harrington Park
Harris Park
Hassall Grove
Hawkesbury Heights
Haymarket
Heathcote
Hebersham
Heckenberg
Henley
Hillsdale
Hinchinbrook
Hobartville
Holroyd
Holsworthy
Homebush
Homebush Bay
Homebush West
Horningsea Park
Hornsby
Hornsby Heights
Horsley Park
Hoxton Park
Hunters Hill
Huntingwood
Huntleys Cove
Huntleys Point
Hurlstone Park
Hurstville
Hurstville Grove
Illawong
Ingleburn
Ingleside
Jamisontown
Jannali
Jordan Springs
Kangaroo Point
Kareela
Kearns
Kellyville
Kellyville Ridge
Kemps Creek
Kensington
Kenthurst
Kentlyn
Killara
Killarney Heights
Kings Cross
Kings Langley
Kings Park
Kingsford
Kingsgrove
Kingswood
Kirkham
Kirrawee
Kirribilli
Kogarah
Kogarah Bay
Kurmond
Kurnell
Kurraba Point
Kyeemagh
Kyle Bay
La Perouse
Lakemba
Lalor Park
Lane Cove
Lane Cove North
Lane Cove West
Lansdowne
Lansvale
Lapstone
Lavender Bay
Leichhardt
Len Waters Estate
Leonay
Leppington
Lethbridge Park
Leumeah
Leura
Lewisham
Liberty Grove
Lidcombe
Lilli Pilli
Lilyfield
Lindfield
Linley Point
Little Bay
Liverpool
Liverpool South
Llandilo
Loftus
Londonderry
Long Point
Longueville
Lucas Heights
Luddenham
Lugarno
Lurnea
Macarthur Heights
Macquarie Fields
Macquarie Links
Macquarie Park
Maianbar
Malabar
Manly
Manly Vale
Maraylya
Marayong
Maroubra
Marrickville
Marsden Park
Marsfield
Mascot
Matraville
Mays Hill
McGraths Hill
McMahons Point
Meadowbank
Melrose Park
Menai
Menangle
Menangle Park
Merrylands
Merrylands West
Middle Cove
Middle Dural
Middleton Grange
Miller
Millers Point
Milperra
Milsons Point
Minchinbury
Minto
Minto Heights
Miranda
Mona Vale
Monterey
Moore Park
Moorebank
Mortdale
Mortlake
Mosman
Mount Annan
Mount Colah
Mount Druitt
Mount Hunter
Mount Kuring-Gai
Mount Lewis
Mount Pritchard
Mount Riverview
Mount Vernon
Mulgoa
Mulgrave
Narellan
Narellan Vale
Naremburn
Narrabeen
Narraweena
Narwee
Nelson
Neutral Bay
Newington
Newport
Newport Beach
Newtown
Normanhurst
North Balgowlah
North Bondi
North Curl Curl
North Epping
North Kellyville
North Manly
North Narrabeen
North Parramatta
North Richmond
North Rocks
North Ryde
North St Marys
North Strathfield
North Sydney
North Turramurra
North Wahroonga
North Willoughby
Northbridge
Northmead
Northwood
Norwest
Oakhurst
Oakville
Oatlands
Oatley
Old Guildford
Old Toongabbie
Oran Park
Orchard Hills
Oxford Falls
Oxley Park
Oyster Bay
Paddington
Padstow
Padstow Heights
Pagewood
Palm Beach
Panania
Parklea
Parramatta
Peakhurst
Peakhurst Heights
Pemulwuy
Pendle Hill
Pennant Hills
Penrith
South Penrith
Penshurst
Petersham
Phillip Bay
Picnic Point
Pitt Town
Pleasure Point
Plumpton
Point Piper
Port Botany
Port Hacking
Potts Hill
Potts Point
Prairiewood
Prestons
Prospect
Punchbowl
Putney
Pymble
Pyrmont
Quakers Hill
Queens Park
Queenscliff
Raby
Ramsgate
Ramsgate Beach
Randwick
Redfern
Regents Park
Regentville
Revesby
Revesby Heights
Rhodes
Richmond
Riverstone
Riverview
Riverwood
Rockdale
Rodd Point
Rookwood
Rooty Hill
Ropes Crossing
Rose Bay
Rosebery
Rosehill
Roselands
Rosemeadow
Roseville
Roseville Chase
Rossmore
Rouse Hill
Rozelle
Ruse
Rushcutters Bay
Russell Lea
Rydalmere
Ryde
Sadleir
Sandringham
Sandy Point
Sans Souci
Schofields
Seaforth
Sefton
Seven Hills
Shalvey
Shanes Park
Silverdale
Silverwater
Smeaton Grange
Smithfield
South Coogee
South Granville
South Hurstville
South Turramurra
South Wentworthville
South Windsor
Spring Farm
Springwood
St Andrews
St Clair
St Helens Park
St Ives
St Ives Chase
St Johns Park
St Leonards
St Marys
St Peters
Stanhope Gardens
Stanmore
Strathfield
Strathfield South
Summer Hill
Surry Hills
Sutherland
Sydenham
Sydney CBD
Sydney Olympic Park
Sylvania
Sylvania Waters
Tallawong
Tamarama
Taren Point
Telopea
Tempe
Tennyson Point
Terrey Hills
The Oaks
The Ponds
The Rocks
Theresa Park
Thornleigh
Toongabbie
Tregear
Turramurra
Turrella
Ultimo
Valley Heights
Varroville
Vaucluse
Villawood
Vineyard
Voyager Point
Wahroonga
Waitara
Wakeley
Wallacia
Walsh Bay
Wareemba
Warrawee
Warriewood
Warrimoo
Warwick Farm
Waterfall
Waterloo
Watsons Bay
Wattle Grove
Waverley
Waverton
Wentworth Point
Wentworthville
Werrington
Werrington County
Werrington Downs
West Hoxton
West Lindfield
West Pennant Hills
West Pymble
West Ryde
Westleigh
Westmead
Wetherill Park
Whalan
Whale Beach
Wheeler Heights
Wilberforce
Wiley Park
Willmot
Willoughby
Willoughby East
Willoughby North
Windsor
Windsor Downs
Winston Hills
Wolli Creek
Wollstonecraft
Woodbine
Woodcroft
Woodpark
Woollahra
Woolloomooloo
Woolooware
Woolwich
Woronora
Woronora Heights
Yagoona
Yarramundi
Yarrawarrah
Yellow Rock
Yennora
Yowie Bay
Zetland

Can you deliver outside of Sydney?

Normally we don't. If the order amount is over $1000 we may deliver outside of Sydney, depending on delivery suburb. Enquire via live chat with customer service.

What days do you deliver?

We normally deliver Mon to Sat, and occasionally deliver Sundays depending on staff availability. If we are delivering on a particular Sunday a notice is published at the top of our website indicating so.

Do you deliver on Sundays?

We occasionally deliver on Sundays depending on staff availability. If we are delivering on particular Sunday a notice is published at the top of our website indicating so. As a side note, if you're planning ahead for a Sunday event, you can have your order delivered on Sat and keep it refrigerated overnight. Our products are perfectly fine to store refrigerated for up to 5 days.

Do you offer same day delivery?

No.

How much notice do you need?

Next day delivery is available if you order by 4pm. Future delivery dates can also be selected.

My party is at a restaurant - can you deliver there?

Yes. If you have a party or function at a restaurant, pub, club or function centre, we can deliver your order straight there and we'll let you know once the order is delivered via SMS. You'll just need to check with the venue that they're open during business hours, otherwise delivery may not be possible.

Can I request an afternoon delivery?

No. We can't guarantee afternoon deliveries.

Can I pick up my order?

No. We are purely a delivery service covering all Sydney suburbs.
That said, our cakes are available to purchase in-store without a pre-order at Padstow Food Services (one of our partners). See Padstow Food Services & their opening hours here.

Note that if you purchase in-store from Padstow Food Service, cakes will need at least 3 hours to thaw before consuming as they are stored frozen.

Do you have a shop front?

Note that if you purchase in-store from Padstow Food Service, cakes will need at least 3 hours to thaw before consuming as they are stored frozen.

Do you make smaller/bigger cake sizes?

No. We offer an 8-inch size (around 20cm) as this has proven to be most popular over the years. It serves up to 14 people.

Do you offer gluten free cakes?

Yes. Check them out here. They are very popular and you'll never guess that they're gluten free.

Are your cakes Halal?

Yes. We only use halal-based ingredients for all products. No alcohol is used in any of cakes or other sweets.

Do you have vegan cakes?

Yes. Our vegan chocolate cake is both vegan and gluten free. Very popular!

Are any of your cakes nut-free?

Yes. Check out our cheesecakes here

Do your cakes have raw ingredients, e.g. raw eggs?

All our products are cooked throughout without any raw ingredients including eggs. All of our cakes are suitable for pregnant women.

Can your cakes be frozen?

Yes. Upon delivery, the product temperature sits at around 1-2 degrees celsius. You can store any of our products in the freezer for months. Once removed from the freezer, allow 3-4 hours for cakes to thaw. With macarons, they only need around 30mins to thaw once removed from the freezer.

What payment options are there?

We accept Mastercard, Visa, Amex, Paypal, Paypal Pay in 4, Google Pay and Apple Pay. Debit cards are also accepted.

What is the minimum order for delivery?

Standard minimum order for delivery is $65 (some regional Sydney suburbs have a higher minimum).

On especially busy days min. order may be higher to cover staff overtime / penalty rates. These dates are:

Valentine's day / weekend
Easter long weekend
Mother's day weekend
Father's day weekend
Christmas eve
Christmas day
Boxing day
Any other similar holiday / cultural celebration dates

What if nobody is home to accept the delivery?

If there is no one to accept a delivery, the driver will call the contact number registered with the order for instructions. If contact can’t be made, the order will likely be returned to our kitchen.

Please note that our drivers usually cannot wait more than 10 mins at a delivery destination.

We offer redelivery of an order for $30, organised by customer service for orders that couldn't be delivered first time.

Do you offer custom products or changes to existing products?

No. Our products are sold 'as is', i.e. as they appear on our website. We don't tailor products ordered to specific customer needs.

Can I cancel my order?

We accept cancellations and will provide full store credit or refund if the order is cancelled before 4pm on business days.

Looma's - Cake Delivery Sydney

FAQ